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Remote New Patient Coordinator

Behind on inbound patient referrals? Do you need a virtual patient care coordinator to follow your protocols for complete, expedited patient onboarding? Your DrCatalyst Staff can help!
Schedule A Quick Call

From First Contact To First Visit, We Can Help At Every Step

At DrCatalyst, our virtual patient care coordinators ensure that new patients are onboarded quickly. We prioritize compliance and patient satisfaction from day one. We assist your clinic with tasks tailored to your requirements.

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Patient Setup In Your EHR

We enter patient demographics and insurance into your EHR to eliminate manual work.

Insurance Verification

We confirm coverage and benefits before the first visit and complete any insurance authorization and referral process.

Medical Record Collection

We request the required medical records and diagnostic results, and can even complete family medical and social histories in your EHR.

Chart Summary

We can summarize medical records in a clear and concise format to help doctors quickly review relevant patient medical history.

Patient Communication And Scheduling

We can call new patients, keep them informed, and book appointments, per your protocol.

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What Sets Our Remote Patient Care Coordinators Apart

Our remote new patient coordinators act as a dependable extension of your front desk. They’re part of a well-managed, highly responsive system, with full-day availability, supervision, and transparent performance tracking.

Working Hours

Working Your Practice Hours

The remote new patient coordinator works your hours for real-time assistance and transparency of progress for each patient.

Daily Communication

Direct Daily Communication

Reach your coordinator promptly with instant messaging. No delays, just quick collaboration.

Performance Tracking

Ongoing Performance Tracking

Stay informed with daily productivity reports to monitor your output and maintain control.

Oversight

Multi-Level Oversight

Each coordinator is supported by 3+ layers of supervision to ensure quality, accuracy, and adherence to your protocols.

From Pending Tasks To Being Prepared: DrCatalyst Bridges The Gap

Our remote new patient coordinators go beyond intake, maintaining momentum and continuity of care, with the flexibility to match your practice’s needs.

Consistent Updates

While prior authorization or insurance checks are in progress, your coordinator keeps you and the patient informed with timely updates, reducing no-shows and confusion.

Appointment Scheduling

Once everything is ready, your virtual medical assistant will reach out to book the appointment, confirm patient availability, and send reminders as needed.

Chart Preparation

Using your practice’s checklist, we gather and upload referral records, diagnostic results, and lab work. We can also enter patient history and chart summaries directly into your EHR.

Specialized Solutions For 60+ Specialties And EHRs

Delivering expert medical billing services and healthcare staffing solutions across 60+ specialties.

  • Your expertise, extended.
  • Your SOPs and protocols.
  • Your cost-effective staffing solution.
Contact Us

Inspiring Provider Stories of Growth and Success

DrCatalyst’s team moves quickly and the results are showing much, much faster than our previous credentialing company. We are extremely pleased; keep up the good work!
Adriana Hernandez
VP, Compliance, Revenue Cycle & MSO, STeM Management LLC
Colorado
Our DrCatalyst team has been such a great help! Our credentialing is running smoothly especially since this is all new to us.
Jennifer Perez
Office Manager NeoKids LLC
Louisiana
We’ve never had this quality of work before. The DrCatalyst team is extremely good; they are doing a fabulous job. They are quick and on the top of everything.
Dr. Hargrove
Medical Director Clinica Medica General
California
DrCatalyst’s excellent communication with our front office staff and practice managers ensures everything runs smoothly.
Patrick Caplis
CEO, Solvera Health
Illinois
DrCatalyst has never let me down. It’s a great partnership opportunity.
Tushar Patel
MD Children’s Medical Centers of Fresno
California
We have grown to five DrCatalyst staff within six months – all members have become a part of our team in such a positive way, our staff enjoys communicating with them. Thank you all for all you do!!
Michelle Castilleja
Clinical Director Northeast Endocrinology
Texas
The payment posting and A/R team at DrCatalyst have been doing an amazing job with their tasks. We are very happy with their work ethic and appreciate what they have done and continue to do for our practice.
Vikram Shah
Billing Specialist, Children’s Medical Clinic
California
Your claim resolution and diligence allowed for a large number of claims to be worked and removed from Aging AR with receipt of payment for these services. We could not have done this without you!!!
Heather Richmond-Munyon
Practice Manager Milan Eye Center
Georgia
I can honestly say the teamwork exhibited by DrCatalyst is unmatched by any other billing team I have worked with in the past twenty-five plus years.
Diane Johnson
DPM, Owner
Pennsylvania
We are very pleased with the coding work you all have been doing. We sincerely appreciate all of their assistance and knowledge.
Felix Sigal
DPM Owner LA Foot Pain
California
I appreciate DrCatalyst for helping us transfer records! You are helping our WP location staff tremendously!
Tammy Ortiz
Director of Billing Global Neuro and Spine Institute
Florida
We’ve never had this quality of work before. The DrCatalyst team is extremely good; they are doing a fabulous job. They are quick and on the top of everything.
Dr. Hargrove
Medical Director Clinica Medica General
California
DrCatalyst has effectively addressed our space and staffing needs, providing experts in scribing, eligibility, prior authorizations, and revenue cycle management. Their excellent communication with our front office staff and practice managers ensures everything runs smoothly.
Patrick Caplis
CEO, Solvera Health
Illinois
DrCatalyst’s contribution has made a very positive impact on our practice. I would highly recommend DrCatalyst for RCM services.
Rene Steven
Practice Administrator
Wisconsin
DrCatalyst has a dedicated team assisting your account, a partnership highly recommended for your RCM requirements. They are professional, responsive, and always consistent with providing support and feedback in a timely manner.
Zacharia Facaros
DPM Owner
Pennsylvania
We highly recommend DrCatalyst to organizations and independent physicians, particularly those in specialized fields or small practices.
Patrick Caplis
CEO Solvera Health
Illinois
DRC-Does-it-all

DrCatalyst: The Only One That Does It All, Flawlessly.

We give your business the edge with unmatched features working seamlessly together, delivering precision and efficiency like no one else.

    Written protocols Liability Insurance 3+ Levels of Supervision 5 point IT protection HIPAA BAA included Comprehensive reports & KPIs 3rd party HIPAA compliance certification
Schedule a Free Consultation

Have questions?
We’ve got answers.

A new patient coordinator handles the entire intake process, from initial contact to appointment scheduling. At DrCatalyst, your remote new patient coordinator also works on insurance verification, collects medical records, enters data into your EHR, and ensures patients and providers are fully prepared for their first visit.

A remote patient care coordinator alleviates front desk overload by handling time-consuming tasks, such as outreach, scheduling, and chart preparation. They complete your workflows, reduce no-shows, and ensure patients receive the attention they need before visiting your clinic.

Yes. All of Dr. Catalyst’s virtual patient care coordinator services are fully HIPAA-compliant, featuring secure systems and strict data access controls to protect patient information at every step.

A virtual patient care coordinator offers the same support as in-house staff, often with more structure and oversight. DrCatalyst provides trained, supervised coordinators who work your business hours, are cost-effective, follow your protocols, and communicate directly with your team in real time.

DrCatalyst offers highly trained, healthcare-specific staff backed by multi-level supervision, daily productivity tracking, and flexible coverage. Our medical office patient coordinators adapt to your guidelines, reduce admin load, and improve the patient intake experience.

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