The Balance Between Convenience and Quality of Care
Patients expect more than just quality of care from their health care providers. They also require ease of access and convenience with all transactions involved. Some patients speak highly of their healthcare providers while downplaying their other services, according to some surveys. Negative feedback typically comes from long waiting times, staff interactions, and billing services.
As a
health care provider, your goal is to balance convenience and quality of care. That's why we created this article for you. We'll help you identify the critical points to work on to balance comfort and quality.
Convenience in Medical Services
Convenience in medical practice refers to easy access to all available services. Patients should have the ability to get the services they need hassle-free.
Quality of Care in Medical Service
Quality
of care in medical service refers to the efficacy of the treatment process and aftercare methods. Patients should get the appropriate treatment they need with a high success rate.
How to Identify the Causes of Inconvenience
Inconvenience comes from all shapes and sizes. You must learn to identify the underlying factors that contribute to its presence. Here are the top three:
Long Waiting Time
Everyone hates to stay in the queue for prolonged periods. Whether you're waiting on the phone or at the lobby of a health facility, a long waiting time creates a wrong impression of the service.
TIP: Study how you accommodate your patients on a day-to-day basis. Check the in-between interval of accepting patients. You can identify if your patients are spending too much time in the queue by doing so. Create an action plan to optimize your time with your patients without sacrificing the quality of care. You can be concise with your diagnosis and treatment recommendations. Patients appreciate a direct approach instead of beating around the bush.
Interaction With Your Support Staff
Sometimes, talking to an undertrained or rude support staff ruins the patients' overall experience. Patients deserve all the respect they need in any given situation. Even if you provide the best quality of care, your patients could still leave negative feedback.
TIP: Involve your staff in handling patients regularly. They should know how to communicate with their patients effectively. Politeness plays a significant role in the entire patient experience. Also, conduct regular up-trainings to keep your staff updated. Adding additional information allows them to answer their patient's inquiries appropriately. Your support staff should also be able to ask patients to leave an online review for your services. Make the whole experience worthwhile for your patients. Whether they acquire medical care online or face-to-face.
Billing Services
Billing issues can complicate things if not done correctly. You must accurately document all services you provide to your patients at all times. Medical codes and billing modifiers can be very confusing if not done accordingly. So, your billing team should be capable of recording your services as straightforward as possible.
TIP: Use the appropriate
medical billing
codes and their corresponding modifiers accurately. Data accuracy helps you get paid faster. Make sure that all procedures performed have the correct value. Not only will it help you in processing claims, but it also prevents denials and rejections.
The Importance of Balancing Convenience and Quality of Care
Providing the best experience to patients is the top priority of health care professionals. Not only does it improve your credibility, but it also generates more leads. The more you provide an excellent service, the more people you attract to your services. If you give your patients a hassle-free and effective treatment, you can keep them for life.
Another advantage that you can expect is recommendations. Satisfied patients often recommend medical services to friends and family. If you manage to provide them with a well-balanced amount of convenience and quality of care, it is more likely that they will recommend your services to others. Value their well-being and provide them with health benefits recommendations.
Quick Tips
To maintain convenience and quality of care balanced, you must:
- Review your patient's feedback
- Provide up-training sessions to all staff members
- Polish your billing services
- Create n achievable action plan
There are many ways to keep convenience and quality of care balanced. However, it all depends on your approach. The key is to never sacrifice one for the other. When you feel like you're missing out in one aspect, then step back and re-evaluate your strategy.
It pays to spend time and effort in getting back on track. All you need are dedication and sincerity.
Partner With DrCatalyst
At
DrCatalyst, your medical practice and patients' well-being are our top priority. We can help you maintain the balance between convenience and quality of care your medical practice needs.
Subscribe to our website today and get excellent benefits! Our services include
Virtual Medical Staff. We have virtual medical staff professionals to help you with all tasks you need to finish. You can concentrate on your patients and leave the rest to us.
RCM and Medical Billing. Speed up your collections and get paid in less than 90 days! Whether you prefer a full RCM service or a single medical biller, we got you covered.
Healthcare Marketing. Convert leads and gain more patients! Our marketing team covers various services to help your medical practice excel online. We got your back from creating clinical websites to blogs and social media!
Give us a call, and let's ensure balance and quality of care in your medical practice today!
