They knew IMS, so we felt that the pain point would be a little bit less if we worked with someone that knew the system. It’s definitely something that they (other medical practices) want to look at seriously if they’re looking to grow, and grow quickly."
Advanced Plastic Surgery Solutions
"Individuals that are in the remote team are amazingly soft-spoken. They're very congenial. And, we've heard a lot of compliments from our patients that they are some of the most politest people that they've interacted with on the phone. And, for me, that's an asset because at the end of the day I want patient satisfaction. I want my patients to be happy."
"Working with them and even addressing some of the things that I initially thought would have been a concern because I can't physically see them, really they just blew that whole idea out of the water for me. With the touch of a button and with a phone call, they're actually following up more with myself than I am with them."
"The good thing with DrCatalyst is the quality of work that they give us can almost be the same to a person we are offering them $20/hour but at the same time it is very reasonable, very cost-effective and like I said the low stress."
"My experience with DrCatalyst has been really great. They really help us in saving a lot of time so we can focus on other things."
"They make it really easy for us to not worry about the referral process. They help us with a lot of things. They reach out to our patients. They reach out to the specialist. And, this is one less hassle for me and my team to worry about."
"They definitely exceeded our expectations and the best thing that I've noticed is you trained them once, they understand and they continue to follow that process through and through. They don't deviate from what you tell them to do and they get everything done on time."
"It is an affordable way to get resources. So, we don't have to struggle to say you know let's make a huge workaround, to bring someone in and take on a project. It is a really quick way to answer a problem and you can just go through and resolve it."
"The number one thing is I've seen a consistent reimbursement volume which reflects my volume which is never been the case before. Their so consistent about making sure that each patient is paying their true amount and the insurance company is also paying their true amount."
"DrCatalyst is a very unique system where we can use really experienced team of office help, behind the scene, at very short notice."
"You have made a huge difference in our world that DrCatalyst team is so easy to work with. They send me daily emails and they call me. If I want to do meetings with them, they do that as well. Their response time is phenomenal."
"The idea is to extend not replace your current staff. So, you allow your current staff to do what they do best and then DrCatalyst can fill-in the gaps."
"DrCatalyst helps us a lot with our phone calls and with a lot of support for the clinic such as fax management, refills, and scheduling new patients."
“Working with them has improved the amount of phone calls that we get. It’s been a huge improvement. They’ve been a great deal of help.”
"I know that there is a fear in remote staffing and we had it too. And what we found is that we’re just building a bigger team - a team that has the same morals and has the same work ethics. It’s a huge plus for us."
"DrCatalyst is HIPAA-certified, which is a big relief for our practice, for our security, and peace of mind, knowing that they know all of the rules."
"I think the immediate benefit to us working with DrCatalyst has been helping us get some of our accounts receivable identified, some of our problems with submitting clean claims rectified…and they have been phenomenal in helping identify our current problems and helping us resolve those."
“One of the best benefits of working with RxCatalyst is the cost-efficiency...we were able to hire more staff and do more services for our patients and our doctors."
"So far it's been really, really good for our practice... It [DrCatalyst services] frees us from a lot of repetitious work and work that can be done by somebody else. [Now] we can just focus on the things that need to be done."
"I would have to say I would not trade my remote nurses from DrCatalyst for anything...They have been extremely great with all of our patients and with our medical staff."
"One thing I like about DrCatalyst is that they have somebody as a backup all the time. At the same time, they are very good and very experienced in IMS as well, so that takes care of the problems."
"Our nurses have been very helpful and very wonderful because they reduce the phone calls that come in during the daytime...We haven't had any turnovers since DrCatalyst."
"I found DrCatalyst to be almost a blessing in disguise...I've been using DrCatalyst for at least the last year and a half and it's been fantastic for me and my practice."
"We have been very pleased with DrCatalyst... They have been instrumental in implementing improvements in our process. "