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Client Testimonials

DrCatalyst has helped medical practices across the nation fix revenue cycle leaks, attract new patients, and maximize collections.
  • What intrigued us about DrCatalyst is...

    They knew IMS, so we felt that the pain point would be a little bit less if we worked with someone that knew the system. It’s definitely something that they (other medical practices) want to look at seriously if they’re looking to grow, and grow quickly."

    Eric Allen

    Advanced Plastic Surgery Solutions

  • Houa Xiong

    Health And Life Organizations, Inc.

    "They make it really easy for us to not worry about the referral process. They help us with a lot of things. They reach out to our patients. They reach out to the specialist. And, this is one less hassle for me and my team to worry about."

  • Linette Roe & Deanna McQuillan

    Nivano Physicians

    "They definitely exceeded our expectations and the best thing that I've noticed is you trained them once, they understand and they continue to follow that process through and through. They don't deviate from what you tell them to do and they get everything done on time."

  • Jose Carbajal

    Nivano Physicians

    "It is an affordable way to get resources. So, we don't have to struggle to say you know let's make a huge workaround, to bring someone in and take on a project. It is a really quick way to answer a problem and you can just go through and resolve it."

  • Dr. Paul C. Magarelli

    Magarelli Fertility

    "The number one thing is I've seen a consistent reimbursement volume which reflects my volume which is never been the case before. Their so consistent about making sure that each patient is paying their true amount and the insurance company is also paying their true amount."

  • Dr. Ethiraj Raj

    Mid Michigan Cardiology Associates, PLC

    "DrCatalyst is a very unique system where we can use really experienced team of office help, behind the scene, at very short notice."

  • Bonnie

    Kaneland Allergy and Asthma Center

    "You have made a huge difference in our world that DrCatalyst team is so easy to work with. They send me daily emails and they call me. If I want to do meetings with them, they do that as well. Their response time is phenomenal."

  • Dr. Matt Morgan

    Allergy, Asthma, and Immunology

    "The idea is to extend not replace your current staff. So, you allow your current staff to do what they do best and then DrCatalyst can fill-in the gaps."

  • Juanita Martinez

    IPM Medical Group

    "With DrCatalyst, we’re able to schedule patients a lot quicker versus when we had two people in-house, sometimes it would take a week to two weeks to get a patient on the schedule. Now, we’ve cut that down to 72 hours."

  • Mary Crawford

    IPM Medical Group

    "I have experienced less patient complaints about calls getting answered and getting to speak to a live person. And authorizations are getting done in a timely manner. So, I don't have those calls anymore with angry patients."

  • Chitrangi Shah

    IPM Medical Group

    "DrCatalyst people are registered nurses, so they do have a medical background. If they're doing our faxes, they know exactly how to read and interpret those faxes and assign it to the right individual."

  • Carmie Smith

    Gregory G. Smith, MD

    "DrCatalyst helps us a lot with our phone calls and with a lot of support for the clinic such as fax management, refills, and scheduling new patients."

  • Jasmine and Angelina

    Gregory G. Smith, MD

    “Working with them has improved the amount of phone calls that we get. It’s been a huge improvement. They’ve been a great deal of help.”

  • Dr. Tushar Patel

    Childrens Medical Center Fresno

    "They've been an incredible asset not only to my patients but to our practice. We're extremely, extremely happy and very fortunate that we have DrCatalyst as part of the CMC Fresno Team."

  • Lucia Galindo

    RehabOne Medical Group

    "I know that there is a fear in remote staffing and we had it too. And what we found is that we’re just building a bigger team - a team that has the same morals and has the same work ethics. It’s a huge plus for us."

  • Susan Muñoz

    Merced County Physicians

    "DrCatalyst is HIPAA-certified, which is a big relief for our practice, for our security, and peace of mind, knowing that they know all of the rules."

  • Dr. Gregory Wickern

    Asthma and Allergy of Idaho and Nevada

    "I think the immediate benefit to us working with DrCatalyst has been helping us get some of our accounts receivable identified, some of our problems with submitting clean claims rectified…and they have been phenomenal in helping identify our current problems and helping us resolve those."

  • Scott Q. Bui

    Dolphin Health and VibrantCare Pharmacy

    “One of the best benefits of working with RxCatalyst is the cost-efficiency...we were able to hire more staff and do more services for our patients and our doctors."

  • Steve Enad

    Merced County Physicians

    "So far it's been really, really good for our practice... It [DrCatalyst services] frees us from a lot of repetitious work and work that can be done by somebody else. [Now] we can just focus on the things that need to be done."

  • Renee Williman

    MacArthur Gastroenterology

    "I would have to say I would not trade my remote nurses from DrCatalyst for anything...They have been extremely great with all of our patients and with our medical staff."

  • Rajeev Jain

    Columbia Allergy & Asthma Clinic

    "One thing I like about DrCatalyst is that they have somebody as a backup all the time. At the same time, they are very good and very experienced in IMS as well, so that takes care of the problems."

  • Dr. Ralph Peterson

    MacArthur Gastroenterology

    "Our nurses have been very helpful and very wonderful because they reduce the phone calls that come in during the daytime...We haven't had any turnovers since DrCatalyst."

  • Dr. Amitabh U. Goswami

    California Pain Consultants

    "I found DrCatalyst to be almost a blessing in disguise...I've been using DrCatalyst for at least the last year and a half and it's been fantastic for me and my practice."

  • Dr. Sanjeev Jain

    Columbia Allergy & Asthma Clinic

    "We have been very pleased with DrCatalyst... They have been instrumental in implementing improvements in our process. "

  • I would like to start by saying that the coordination with Website4MD team has been really great, one of the best teams in Meditab in terms of communication. It was easy to set meetings, share requirements and delivery on the expected timeline. The tool itself is great and is proving to be very helpful to our providers. We still don’t have the adoption that we like, but we are getting there. Thank you and your team for the great job and dedication. We hope to do many future projects with Website4MD team. Chitrangi Shah IPMDoctors
  • The typists have really been doing a fantastic job! I would love to bonus them all $60 each (LTC and Vet). Can you please add this to our next bill and make sure the typists know how much they are appreciated! Thank you! Nicole Lofholm Clausen Golden Gate Pharmacy
  • Overall it is going well of course there are still errors but we have a junior team. I have been impressed by Jay’s performance so far. Amanda Tiwari Golden Gate Pharmacy
  • Hi, Nona! Everything look really good, great job team! Linette Roe Nivano Physicians
  • Arlene, Thanks so much!! You are awesome!! Kelsey Higgins, Benefits Specialist/ billing Liaison Premier Allergy & Asthma
  • I think Jay is doing a good job!! You are always willing to do any task that is asked of you and are always very pleasant!! Thank you for all of your hard work. Becky Denney Accudose Pharmacy
  • The team is getting more familiar with the process and that has shown on their productivity. There were also less errors noticed as compared to the previous months. Liezl Claro Health and Life Organization
  • Rating 5. Intelligent & Well Informed, Great Attitude. Did great job on portal demonstrations. Magarelli Fertility Center
  • I think Jay & Nona are doing a very good job. We work well as a team. I wish I had more work to give you, but certainly appreciate all of your efforts. You have been accurate & fast with all of your tasks. Thank you both !! CrisAnn Peterson Caremeds Pharmacy
  • Tristan is doing a great job with A/R. We are starting to see some old bills start to come in. True North Health
  • I just wanted to take a quick moment to send you a note all telling you how much I appreciate Tristan and Thomas!!! They have both, I feel, stepped up and maybe even gone above and beyond to help me in so many ways with various pt acct issues and I truly can’t appreciate them enough for that! I have the most interactions with Tristan, pretty much a daily basis, and he has truly been awesome to work with!! So I just wanted to reach out and tell you how great they are and what a tremendous asset they have been to me!! Christa Childers Midwest Fertility Specialists
  • I really appreciate all of your ( Nona & Lewis ) hard work today. It’s great to be on the same with you two. CrisAnn PetersonCareMeds Pharmacy
  • I want to take a moment to tell you about your staff member Marco and his supervisor Jeffery. These two gentlemen allow me to sleep at night. Their willingness to help me solve the problems left behind by former staff has been a lifesaver. Their work is top-notch, timely and their communication with me to keep me informed has been a five star. Jeffery spends a great deal of time analysing the situation and helping me develop the best protocol for going forward yet always checks in to see if I am comfortable with his suggestions and allows me to make the final decisions. I can’t say enough about these two guys who are instrumental in keeping the practice going through this very difficult time with so many changes. I could not be of assistance to Dr. Magarelli without these two men in my corner supporting me with their great work. Magarelli Fertility
  • Jay, you’re doing a great job- I really appreciate your help. CrisAnn Peterson Caremeds Pharmacy
  • WOW! Good job, Team. Such an improvement from last month’s score. Keep it up! Dr. Goldstein Podiatry AdvanceMD
  • Good job, Sarah! Let’s do our best to show progress on the things that we can improve on. Kelsey, Chief Operating Officer Premier Allergy
  • You are all kinds of awesome, James. Mike, Owner Flex Physical Therapy
  • Excellent job, Vaughan. Sherry Lynn, Practice Manager Asthma & Allergy of Idaho
  • There were a lot of concerns with the Billing in terms of wrong payment postings and untimely follow ups with the insurance company etc. Office staff were not aware about how to post the Paper EOBs. Since we took over the Billing Tasks of the clinic, we have eradicated all the mistakes and we were appreciated for the outstanding work. They are a very happy customer of DrCatalyst. Latrici, Office manager A Centre for Mental Wellness
  • That’s really great news. I’m so appreciative of the follow up you are all doing. Lisa Allergy and Asthma Center
  • Jay, thank you. Yes, that is exactly what I was looking for great work. I really appreciate it. Becky Denney Accudose Pharmacy
  • Lexi, Good morning. We, too, are happy with the potential for growth and the create discoveries we are making as we expand our team. We’ve come a long way but we still have a long way to go. I speak for my entire team when I say we could not pull this off without Jonalyn’s contribution. Her direct involvement has directly led to our team’s success. She understands our needs, she is always open to feedback and working with her is always smooth. Lucia Galindo Director of Operations RehabOne
  • Hi, I just wanted to inform you that the Dr. calls have been excellent lately and it really helps us to get deliveries out on time! I know you have been working hard and many of you are new but I appreciate your efforts! Keep up the good work! thanks! Wei Chua - Pharmacist Manager Vibrant Care Pharmacy
  • Hi, Maggie, Dr. Weeks has another appointment Friday, November 1st (he usually isn't in office Fridays) If it works for you guys - this may be a great option to schedule the meet and greet with Harshil. Also - to follow up to your questions of "How's it going?" Your team has been great, Rachel and I enjoy meeting with them weekly- as we are fine-tuning coding and still have a bit of work to get through with Insurance Verifying we are wanting to keep our relationship and tasks at this level. In the past, we had discussed the "entire outsource" option as well. As for now, we would like to continue October just as September was. Please contact me if you have any questions. Misty Boughton Clinic Director Weeks Family Medicine
  • Good Morning Maddy. By all means, take the holidays off. Wishing you and your staff a wonderful Christmas Holiday. Thank you and your staff for all your help and hard work. I really appreciate you all. Dollie Elkins Lumberton Family and urgent care
  • Ralph & Igor, Please accept my sincere congratulations on your achievements and hard work on this account. Your dedication and knowledge have turned this account around. It's been a very long time that I have had the privilege of working with a team that is so dedicated to success. The client and I spoke last week and she stated that she was extremely happy with the progress that we have made on her account. Keep up the great work and continued success. Michelle Advantage Foot Care
  • Dear Harshil, Due to the outstanding leadership, responsiveness, professionalism, respect, and competence. Effective immediately. Please increase the Jeffery Smith's hourly rate from 18.50 to 20.50 dollars an hour. Thank you. If you need to resend new contracts do so today. Dr. Stanley A. James - CEO/Medical Director Premier Health and Wellness Center, Bermuda
  • Hello Jeff, Hope all is well. I just want to let you know that Adley (Amitbhai) is doing a good job. He finished his task in a timely manner. He knows about insurance and knows how to fix the claim. We also got reimbursement for old claims. His attitude is excellent and he is very humble. Vikram Shah CMC Fresno
  • Our experience with the DrCatalyst team has been a positive one overall. I have noticed our AR numbers declining since they have started working on our aging. There is great communication between our staff and Adley and the AR team. Likewise, Melvin and the coding team send frequent messages and maintain good communication as well. Our coding is always up to date and the coding team is never behind on their tasks. We appreciate this and the DrCatalyst team for their service to us. Rachel Engler - Billing Manager Weeks Family Medicine
  • James, I have been looking for your email to give you the same accolades. You are amazing! You will be the lead on this as we roll this out through the entire practice. I am only the beginning. Just today I had at least 5 patients who are literally angry with us for having left messages and having not heard back. There is not a day that goes by that at least a few patients don't complain about the phones and not getting callbacks. This is the way of the future. Thank you again for saving us. Kasra Amirdelfan, M.D. Director of Medical Research Interventional Spine & Pain Medicine- IPM Medical Group, Inc.
  • Hi, Jay, I want to say what a great job the typists have been doing in clearing the inbox daily. What changes have you made to achieve this!?Amanda Tiwari Golden Gate Pharmacy
  • "If you tell me to rate our DrCatalyst remote nurse from 1 to 5, I'll definitely give her a 10+! She is performing superbly fine and helped us a lot with our office works. She reduced the number of patients who are waiting for referrals and was able to process a lot of pending labs. Overall, I'm super satisfied with her service." Renee Kenol Gentle Medicine Associates
  • "We are pleased that you are part of our team, even though we are so far way. You are doing a great job, and we will probably have you do other tasks in the future."David Plassmeyer River City Scotia Clinic
  • "I am e-mailing to let you know how much I appreciate the outstanding service James provided earlier. He was very attentive and helpful. Because of his effort, I was able to receive the information I needed. Please let him know that his effort didn’t go unnoticed." Arlen C. Bayquen UCSF Health
  • "By the way, Modesto really likes Ervin from the DrCatalyst staff. We would not want him moved to a different office..."Rose Uranga IPM Medical Group
  • "I just want to let you know that Ervin is a great guy. He went out of his way to assist me. We don't have much people nowadays who are willing to help you all the way and Ervin did that for me. I could only agree that he's one of your best people."Nancy IPM Medical Group
  • "Please let Buster know how much Dr. Weil appreciates what he did for him today—listing the MRI’s separately in IMS. Since I don’t have Buster’s email address, would you please let him know that he made Dr. Weil’s day and that he is truly thankful for his help? Thank you and I hope you have a wonderful weekend."Mary Crawford IPM Medical Group
  • "I enjoy working with all of you. Inah and Lalaine are very quick on anything I ask them to do or to follow up on. I've never had a problem with them. Vince is quick as well once he's started. Overall, all are great and quick on handling appointments. Sometimes we get so many [appointments] we all can't keep up, but all of you are so sweet and helpful and I really appreciate that."Vanessa Jimenez IPM Walnut Creek
  • "Hi April. I read the (productivity) report. Great job by fixing the insurance and dx and rebilling and completing claims. Thank you."Dr. David Kavesteen Heart and Health - Dr. Kavesteen
  • "She learned so fast and she's doing very very well."Dianna IPM Medical Group
  • "Please let her know that we are really pleased with her work. Deana reports that she's doing a great job so far on the referrals as well. She has cleaned up and maintained the faxes very well."Susan Muñoz Merced County Physician
  • "I just wanted to comment on a couple of ladies who have significantly helped me with outside referrals and changing PTP. Vanessa and Kizia are super fast to respond to my Skype messages and in getting everything done quickly."Kelly B. Rumrill, ANP-BC Bay Area Pain and Wellness Center
  • "For the short time that we have been using the service we have been very happy. It really helps to free our typists up for the more customer focused activities. If anything we have struggled at times to have enough work to keep our in-house employees busy and still send work to the typists." Erik M. Clausen, PharmD, MBA Golden Gate Veterinary Compounding
  • "We ask them to do a lot of work, and they are able to handle it well. They are already trained on the software, which allows them to process much faster than some of our staff. We are happy with the quality of their work and certainly recommend the Remote Typing Solution to SuiteRx customers." Paul O Leary ParkView